FAQ's: Browsers, Internet, and Devices
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What are the system requirements for my device to operate within Global Classroom?
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How do I disable POP UP blockers?
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What types of devices can I use to access my Global Classroom?
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Will I have problems with a slow Internet connection?
General FAQ's
How do I disable POP UP blockers?
Each browser handles this differently. Click on your browser's name below for more information.
What types of devices can I use to access my Global Classroom?
Global Classroom works on all Internet enabled devices that work on HTML5 , including desktop and laptop computers and most portable devices.
Will I have problems with a slow Internet connection?
You will have full functionality with any Internet connect. Streaming media may load slow and play intermittently.
Need More Help?
Contact User Support Online:
CLICK HEREto submit a user support request. In you request include your email address, contact phone number, and the eLearning Platform you are associated with. This information will expedite your request.
Call us at 1-866-535-3772
System Requirements
What are the system requirements for my device to operate within Global Classroom?
Recommended HTML5 Compliant Browsers
The following browsers have been tested to support the Global Classroom platform. Minor visual differences may occur depending on the specific technologies supported by each browser, although functionality should be unaffected. Click any of the links below to upgrade to the latest version for your operating system:
Internet Explorer users of older versions (6,7,8) should install the Chrome Frame plugin for full HTML5 support.
Older Browsers
Are you stuck on an older version of Internet Explorer because of company policy? Not to fear, Global Classroom supports Google's Chrome Frame plugin to offer a first-class experience to users of all versions of Internet Explorer. Just click below to install Chrome Frame and enjoy full HTML5 support! (No special permissions are needed for installation.)
A special no-installation version of Firefox is also available for Windows users who prefer Firefox instead of Chrome for HTML5 compatibility:
Recommended Browser Settings
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Cookies must be enabled. Please refer to ourGuide for Enabling Cookies for assistance.
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JavaScript must be enabled. Please refer to ourGuide for Enabling JavaScript for assistance.
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Pop-ups need to be enabled for certain features such as Messages to work properly. Please refer to ourGuide for Enabling Pop-ups for assistance.
Recommended Browser Plugins
The growing use of HTML5 technology is increasingly eliminating the need to install 3rd party plugins in order to access content on our platform, although legacy content may still use older technologies such as Flash. For the best results, we recommend installing the following plugins on your PC:
Minimum System Requirements
The Global Classroom platform is built on the open standards of the Internet and requires a modern HTML5 compliant browser in order to operate. Here are the recommended minimum requirements, although the platform will still function with less.
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HTML5 Capable Web Browser (seeRecommended Browsers)
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500MHz CPU
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512MB RAM
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1Mbps Internet Connection
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Internet Explorer users must use version 8 or above, and are strongly recommended toinstall this plugin from Google for full HTML5 support.
Recommended System Specifications
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1GHz Dual-core CPU (for smooth video)
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1GB RAM
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3Mbps Wired Internet Connection
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